Our Warranties
Your peace of mind is guaranteed!
We are committed to offering durable furniture and accessories
that will last for many years to come. That’s why all our products
are covered by a warranty ranging from 1 to 10 years.
Warranty on furniture and accessories
This warranty covers all parts and components of your
furniture against defects in materials and workmanship for
a specified period:
- One (1) year for furniture manufactured by our partners
- Five (5) years for furniture manufactured by South Shore
It is limited to the repair or replacement of parts. See the
Warranty section on each product page to know which
coverage applies.
10-year warranty on BIFMA tested WORKPLACE furniture
WORKPLACE furniture
Our line of professional office furniture is built to last!
In addition to meeting the performance standards of
the Business + Institutional Furniture Manufacturer’s
Association (BIFMA), Workplace products are covered by
a 10-year warranty on parts and components.
Warranty on lift tables
The different parts of our standing desks are covered during:
- Five (5) years for the structure
- Two (2) years for all electrical components
Warranty on commercial grade outdoor furniture
This warranty covers all parts and components of commercial
grade outdoor furniture against defects in materials and
workmanship for a period determined by the materials from
which it is made of:
- One (1) year for fabric, plastic, polyethylene resin, metal and
wood products
- Five (5) years for marine grade polyethylene resin products
30-day return policy on decor accessories
Not satisfied with your decor accessories purchase? No
problem. You have 30 days from the date of delivery to contact
us and initiate the return or exchange process.
Please note that a 15% return fee will be charged to you to
cover shipping costs. Some conditions apply. See the complete
return policy for more information.
How to make a claimand benefit from your warranty?
Contact our customer service heroes
Contact our team by e-mail using
the contact form or by phone at
1-800-290-0465.
Make sure you have the following
information with you:
- your order number
- the 9-digit production code starting with * or the item number (SKU)
- a picture of the defective parts (if
applicable)
We will get back to you as soon as possible.
Let our team evaluate the best solution for you
Our agents are familiar with our various
warranties and want what’s best for you.
Depending on the problem, they will help
you determine whether it is best to replace
only certain parts or the entire product.
Enjoy your new furniture!
Once the claim process has begun, you will
receive the replacement parts or the entire
item (if applicable) quickly.
You will be able to enjoy your products
again in just a few days (7 to 10 business
days).