Contact Us
How can we help you?
If you can’t find the answer to your questions in the Q&A, our customer service heroes will be more than happy to assist you. Our service is available in English, French and Spanish.
Holiday Hours (Eastern Time)
Monday December 23 8 h 30 a.m. to 7 p.m.
Tuesday December 24 8 h 30 a.m. to 2 p.m.
Wednesday December 25 Closed
Thursday December 26 10 h 30 a.m. to 5 p.m.
Friday December 26 10 h 30 a.m. to 5 p.m.
Saturday December 28 Closed
Sunday December 29 Closed
Monday December 30 8 h 30 a.m. to 5 p.m.
Tuesday December 31 8 h 30 a.m. to 2 p.m.
Wednesday January 1 Closed
Thursday January 2 10 h 30 a.m. to 7 p.m.
Friday January 3 8 h 30 a.m. to 7 p.m.
To reach out to us:
- Call 1-800-290-0465
- Chat with us online by clicking on the envelope at the bottom of the webpage
- Write us an email
Our business hours (Eastern Time)
Monday to Friday 8:30 a.m. to 5 p.m.
We’re here for you, no matter what you need!
Adviceon choosing a product
Assistancein placing an order online or creating an account
Ordertracking
Help with assembly(watch our videos)
Missing or damaged part(fill out the form to order here)
Solutions at your fingertips
South Shore is a family owned and operated business based in Sainte-Croix de Lotbinière, Québec.
We design and manufacture our own products in-house or in collaboration with our certified manufacturing partners.
It is therefore easy for us to get answers to your questions, since we are constantly in contact with our various design, production, and distribution teams.
Whether you simply want to follow up on your order, be reassured in your choice of product or get help assembling your new furniture, we are always there for you.
A dedicated service!
Our agents are available to answer all your questions and solve your problems.
That’s why we affectionately refer to them as our customer service heroes!
The South Shore warranty
In a way, your furniture is part of your family, and family is for life. Our commitment to our products—and to you—doesn’t end once the purchasing process is over.
We offer a 5-year warranty on all products we manufacture (apart from South Shore brand desks, which are protected by a 10-year warranty) and a 1-year warranty on all products and accessories but are manufactured by our certified partners (some exceptions may apply).